Customer Service Representative Fitchburg, WI

Customer Service Representative

Part Time • Fitchburg, WI

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current SwimWest Swim School customers, and is responsible for presenting a positive image for the company.


  • Excellent Pay
  • Flexible hours
  • Save Lives
  • Valuable work experience
  • Future job character reference
  • Management training opportunities


  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Duties and Responsibilities:
  1. Answers telephones and responds to inquiries professionally
  2. Processes student registrations with effective sales/customer service 
  3. Resolves customer concerns/complaints professionally 
  4. Assists members with sales of swim gear
  5. Greets parents and students as enter the building
  6. Maintains cleanliness of the facility
  7. Checks voicemail and email and responds in a timely manner.
  8. Provides support for management personnel
  9. Makes collection calls to resolve open account problems.
  10. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  11. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:  High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:  CPR, First Aid, and AED certifications required. Can be obtained through SwimWest Swim School after training is complete.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Come Join Us Today!

 A diverse and inclusive workplace where we learn from each other is a vital part of SwimWest Swim School’s culture.  We welcome people of different backgrounds, experiences and perspectives. We are an equal opportunity employer and a great place to work.  Join us today and help us teach the world to swim.


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Guaranteed houly rate of pay with opportunity to earn quarterly and attendence bonuses
Flexible Schedule
When you work 8 or more hours, your child's lessons are free
Opportunity to work in a creative, fast paced environment
Gain valuable experience in the work force
Sense of community culture
Competitive benefits for full time employees
Employee reward programs